Simple and transparent plans

Question 1

Where is our data hosted?

Answer

awork is GDPR compliant and hosted on state of the art, ISO 27001 certified Microsoft servers in Germany. Except for you and, if necessary for support, our support engineers, nobody else has access to your data. This is made possible, amongst other technologies, by encrypting all our databases. Please refer to our privacy policy for more details.

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Question 2

How secure is awork?

Answer

We prioritize data security and our engineers keep awork up-to-date. Our databases store all client data in encrypted form and awork is only accessible via encrypted connections. We release fixes and security updates at least daily and regularly update our server infrastructure. On top of that we conduct external penetration testing to verify our platform's security.

Question 3

Can we cancel any time?

Answer

Yes. If you cancel your account, you'll be responsible for charges incurred for that billing period, but you won't be charged again.

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Question 4

Do we have to commit to a long-term contract?

Answer

Nope, you do not have to do that. You can choose to be billed monthly, annually, or bi-annually and cancel at any time. If you pick monthly billing and then cancel, you'll only be charged for the current billing period. However, if you pay for 12 or 24 months in advance, you can save some money.

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Question 5

Can we add or remove single users?

Answer

Yes, you can add or remove users at any time. If you cancel individual users, you'll be responsible for charges incurred for that billing period, but you won't be charged again for those users.

Question 6

Can we upgrade or downgrade my subscription plan?

Answer

You can change plans whenever you want. If you switch to a lower-tier plan, you will be responsible for any charges incurred for the current billing period, but you won't be billed again for that plan. However, you will loose access to the higher-tier features at the end of your current billing period.

Question 7

Are there discounts for non-profit organizations?

Answer

Yes! We offer discounted or free licenses for non-profit and social projects. Please fill out 👉 our application form, and we'll let you know if your project is eligible.

Question 8

Do we need to install anything to use awork?

Answer

No, you just need a modern browser to access awork on any device. We do also have a desktop app that you can install for even better performance and integration into your daily working environment. You can find all downloads here.

Question 9

Can we migrate data from other tools?

Answer

Absolutely! You can easily migrate data from your existing tools. Use our data importer, API, or contact us for more complex migrations, and we'll be happy to assist you.

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Question 10

Are there any liabilities connected to signing up for the free trial?

Answer

No, you can try awork without any payment information. There are no liabilities associated with the free trial and it does not automatically renew.

Question 11

Which payment methods are accepted?

Answer

We accept all major credit cards and direct debit transfers. In the Enterprise plan, you have the additional option to pay via invoice.

Question 12

What kind of customer support is available?

Answer

We offer support via email and live chat with quick responses within minutes. The Business & Enterprise plans include additional phone support. With our Enterprise plan, you'll receive premium support, prioritizing your requests for even faster assistance.

Question 13

Does awork offer any training or onboarding resources for new users?

Answer

Certainly! With our Enterprise plan, you can book setup assistance and training. Don't hesitate to reach out to us for more information on our onboarding packages and how we can support you.

Question 14

Do you offer staggered prices?

Answer

Yes, starting from 50 users already, we offer quantity discounts. Please feel free to schedule a call with us about it here.

Question 15

Do you offer a “30 day money-back guarantee”?

Answer

We do, but we’re sure you’ll love awork. However, if – for whatever reason – your team thinks otherwise, with a Basic or Business subscription within the first 30 days you'll receive a full refund – no questions asked.

Simple and transparent plans

We're happy to answer all your questions on point 🎯

Frequently asked questions and answers

Trusted by more than
2,500+ project teams

Organise your team

with awork

Simple and transparent plans

We're happy to answer all your questions on point 🎯

Frequently asked questions and answers

Trusted by more than2,500+ project teams

Organise your team

with awork

Trusted by more than
2,500+ project teams