Onboarding that
fits your team

Question 1

Which onboarding package is right for us?

Answer

The right package depends on the size of your team, the complexity of your processes, and how much support you need when getting started with awork.

Kickstart is ideal if you want to get up and running quickly and need targeted support with the initial setup.
Guided Onboarding is the right choice if you want to tailor awork to your processes step by step, dive deeper into specific topics, or guide your team through the rollout in a structured way.
Tailor-made consulting is recommended for teams with 100+ users and complex org strcutures.

Together with our sales team, you’ll identify your needs and put together the right package and modules.

Question 2

How do we book onboarding?

Answer

Contact our Sales team. Together, we’ll assess your needs and select the onboarding package and modules that are right for you.

Question 3

How does Guided Onboarding work?

Answer

Guided Onboarding combines self-paced learning with personal consulting, so you can set up awork around your workflows and establish it successfully within your team.

It consists of three components:

Learning modules in awork that cover the essentials
An onboarding project template with clear tasks, milestones, and progress tracking
Personal sessions with your Customer Success Manager, where you apply what you’ve learned directly to your workspace

You’ll start with a kickoff session, followed by regular sessions—usually once a week. At the end, you’ll review yourgoals and agree on the next steps together.

‍👉 Learn more about Guided Onboarding

Question 4

What happens during an onboarding session?

Answer

Each session focuses on your actual setup – not just theory.

Your Customer Success Manager helps you to:

map your workflows in awork,
review and improve existing settings,
clarify open questions, and
apply proven best practices to your use case.

You’ll leave each session with clear next steps and a setup that fits your team.

‍👉 Learn more about Guided Onboarding

Question 5

How long does onboarding take, and how often do we meet?

Answer

The duration depends on your package:

Kickstart: One kickoff and one setup session, with a total duration of up to two hours
Guided Onboarding: Five to ten weeks, depending on the scope

Sessions usually take place weekly. You’ll agree on the full schedule together during the kickoff.

Question 6

Can we move faster than one session per week?

Answer

We generally recommend one session per week. This gives you enough time to prepare, implement changes, and align internally between sessions.

If you would like to move faster or have specific scheduling requirements, please discuss them with your Sales contact or Customer Success Manager.

Question 7

Who should attend the sessions?

Answer

We recommend involving:

Admins, who manage the workspace technically, and
Key users, who help shape how awork is used day to day and support the wider team.

For user training, include the people who will regularly work with awork. Together with your Customer Success Manager, you’ll decide who should attend which session.

Question 8

What if we need support beyond our package?

Answer

You can book additional sessions if you need support beyond the scope of your package. Your Sales contact or Customer Success Manager will be happy to advise you.

Question 9

What is the biggest challenge when introducing awork?

Answer

The biggest challenge is usually not the tool itself, but the change that comes with it. Successful adoption requires time, commitment, and engagement from your team.

We support you with a clear process, practical learning content, and personal guidance – so you can make the transition as smooth as possible.

Question 10

What is the Adoption Guarantee?

Answer

With the Adoption Guarantee, we make sure that your admins and key users can independently manage your core processes in awork after Guided Onboarding.

If you follow the agreed onboarding process and still do not achieve this goal, we will refund the costs of your onboarding and licenses.

The Adoption Guarantee is included at no additional cost in every Guided Onboarding package. We’ll be happy to discuss the details and requirements with you during a consultation.

Question 11

What do we need to prepare before onboarding?

Answer

To get started smoothly, appoint a small core team before the kickoff – ideally your admins and key users. They will support the onboarding process, make important decisions for your workspace, and help your wider team afterwards.

It is also helpful to think about:

your most important workflows and goals with awork,
the teams and people who will use awork,
existing tools or data that should be considered, and
the time you can allocate for sessions, preparation, and follow-up work.

Don’t worry: you do not need to have everything fully defined in advance. During the kickoff, you and your Customer Success Manager will determine what is important for your launch and agree on the next steps.

Onboarding that
fits your team

Pick how your team
‍‍gets started

Levels of guidance
for your rollout

Learning modules
available today

Core modules

Focus modules

Trusted by
10,000 teams
vertrauen auf awork

Organise your agency

with awork

Interested in our services?

Onboarding thatfits your team

Pick how your team‍‍gets started

Levels of guidancefor your rollout

Learning modulesavailable today

Core modules

Focus modules

Trusted by 10,000 teams vertrauen auf awork

Organise your agency

with awork

👋 Choose yourcase

Onboarding that
fits your team

Pick how your team
‍‍gets started

Levels of guidance
for your rollout

Learning modules
available today

Trusted by
10,000 teams
vertrauen auf awork