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Glossary

Claim Management

Summary

Claim Management refers to the process of handling and managing claims and demands in various business areas, such as construction, the insurance industry, or the financial sector. It includes a range of tasks such as the identification, analysis, control, and enforcement of claims to minimize potential losses and ensure a company's financial stability. Optimizing claim management processes is crucial for the successful settlement of contracts and customer satisfaction.

Claim Management - A Glossary Entry

Introduction

Claim Management (also known as claims management or demand management) is an important aspect in many business areas and industries, as it deals with the handling and management of claims and demands. These can take the form of legal or contractual claims, insurance claims, warranty claims, or claims for damages. The goal of claim management is to minimize potential losses and ensure the financial stability of a company.

Identification and Analysis of Claims

An important step in claim management is the identification and analysis of claims. This involves identifying potential claims and demands that arise from contracts, laws, or other agreements. Subsequently, the claims are assessed in terms of their legality, enforceability, and amount. Various analysis methods are used to identify potential risks and opportunities and to initiate appropriate measures.

Control and Monitoring of Claims

The control and monitoring of claims is another central aspect of claim management. Here, the identified and analyzed claims are continuously monitored to detect changes early and respond to them. This includes adhering to deadlines, updating contract documents, reviewing proof of performance, or documenting addenda. This can minimize risks and lead to successful negotiations.

Enforcement of Claims

The enforcement of claims is an essential part of claim management. Here, the analyzed and controlled claims are asserted against contractual partners or third parties to protect the financial interests of the company. This can be done through negotiations, arbitration proceedings, legal proceedings, or other measures. Successful enforcement of claims contributes to customer satisfaction and strengthens contractual relationships.

Optimization of Claim Management Processes

The optimization of claim management processes is crucial for the successful handling of contracts and customer satisfaction. This includes the introduction of efficient processes, the implementation of technical solutions, training employees, or collaborating with external experts. Through the continuous improvement of processes, claims can be processed faster, risks minimized, and the financial stability of the company ensured.

Claim Management in Various Industries

Claim management is important in many industries, as it deals with the handling and management of claims and demands in different business areas. Some examples of industries where claim management plays a central role are:

  • Construction: In construction, claim management is crucial for the successful completion of building projects, as it deals with the handling and management of addenda, claims for damages, or warranty claims.
  • Insurance Industry: In the insurance industry, claim management is responsible for the handling and management of damage cases, insurance claims, or subrogation claims.
  • Financial Sector: In the financial sector, claim management deals with the handling and management of credit claims, claims from securities transactions, or other financial claims.
  • Industry: In the industrial sector, claim management is responsible for the handling and management of warranty claims, claims for damages, or contractual claims.

In conclusion, claim management is a decisive factor for the successful processing and management of claims and demands in various business areas. The identification, analysis, control, and enforcement of claims contribute to minimizing potential losses and ensuring the financial stability of a company.