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Glossary

Stakeholder

Summary

A stakeholder is a person or group that has an interest or stake in an organization, a project, or a decision. Stakeholders can be both internal and external and have different needs and expectations. Identifying and managing stakeholders is crucial for the success of projects and organizations. This glossary entry provides an overview of the different types of stakeholders, their importance, and how they should be considered in the stakeholder management process.

Stakeholder - Definition and Importance

A stakeholder is a person, group, or organization that is directly or indirectly affected by the decisions, activities, or objectives of an organization or project, or that can influence them. Stakeholders have varying interests, needs, and expectations that should be taken into account in the stakeholder management process to ensure the successful progression of a project.

Types of Stakeholders

Stakeholders can be divided into two main categories: internal and external stakeholders.

Internal Stakeholders

Internal stakeholders are individuals or groups within an organization that are directly affected by the organization's decisions and activities. Examples of internal stakeholders include:

  • Executive management
  • Employees
  • Shareholders
  • Supervisory board

External Stakeholders

External stakeholders are individuals or groups outside of an organization that are indirectly affected by its decisions and activities. Examples of external stakeholders include:

  • Customers
  • Suppliers
  • Competitors
  • Government agencies
  • Industry associations
  • Society at large

Importance of Stakeholders

Stakeholders are important because their needs and expectations can influence the decisions and activities of an organization or a project. The satisfaction of stakeholders is crucial for the success of a project or an organization. Effective stakeholder management helps to minimize potential conflicts, gain the support of stakeholders, and promote a positive perception of the project or organization in the public eye.

Stakeholder Management

Stakeholder management is the process of identifying, analyzing, planning, and monitoring the expectations and needs of stakeholders in relation to a project or an organization. This process includes the following steps:

1. Identification of Stakeholders

The first step in stakeholder management is to identify all relevant stakeholders for a project or an organization. This can be done through brainstorming, interviews, or analysis of documents and data.

2. Analysis of Stakeholders

After identifying the stakeholders, it is important to analyze their interests, needs, and expectations. The influence and interest of the stakeholders should also be assessed to determine the focus that should be placed on the various stakeholders.

3. Planning Stakeholder Communication

Communicating with stakeholders is a crucial part of stakeholder management. A communication plan should be developed that determines when and how stakeholders will be informed about the progress of the project or organization and how their feedback will be obtained.

4. Implementation of the Communication Plan

The communication plan should be consistently implemented to ensure that stakeholders are regularly informed and involved in the decision-making process. Feedback from stakeholders should also be solicited and taken into account.

5. Monitoring and Adjustment

Stakeholder management should be continuously monitored and adjusted as necessary to respond appropriately to changes in stakeholders or their expectations. This can be done through regular surveys, feedback conversations, or the analysis of project and company data.

Conclusion

Stakeholders are crucial for the success of projects and organizations, as their needs and expectations can influence decisions and activities. Therefore, effective stakeholder management is essential to minimize potential conflicts, gain the support of stakeholders, and promote a positive perception of the project or organization in the public eye.