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Process Analysis

Process analysis is an important part of business management and serves to optimize business processes. In this process, workflows and structures are examined and evaluated in order to increase efficiency and quality. This glossary entry explains the various aspects of process analysis, such as the definition, objectives, methods, and benefits.


Process analysis is a systematic examination of business processes within companies and organizations. The goal is to uncover weaknesses and potential for improvement in order to increase the efficiency, effectiveness, and quality of the processes. By analyzing workflows, structures, and resources, opportunities for optimization are identified and appropriate measures are developed.

Objectives of Process Analysis

Process analysis pursues various goals aimed at optimizing business processes:

  • Increasing efficiency: By identifying waste and redundancy, the efficiency of processes can be increased. This leads to cost savings and greater competitiveness.
  • Improving quality: Process analysis helps detect and eliminate errors and weaknesses in processes, which results in higher quality products or services.
  • Transparency: The systematic examination of processes creates transparency about the workflows and structures of a company. This enables better control and decision-making.
  • Flexibility: Through the analysis and optimization of processes, companies can react more flexibly to changes in the environment or market.

Methods and Techniques of Process Analysis

There are various methods and techniques used in process analysis. These include, among others:

  • Process modeling: The representation of processes in the form of models or diagrams, e.g., using Business Process Model and Notation (BPMN) or flowcharts.
  • Process measurement: The collection of metrics and performance indicators to assess the efficiency, effectiveness, and quality of processes.
  • Benchmarking: Comparing one's own processes with those of competitors or best practice examples to identify opportunities for optimization.
  • Process simulation: The creation of computer simulations to test the effects of changes in processes and find optimal solutions.
  • Interviews and workshops: Interviewing employees and stakeholders to gather information about processes and suggestions for improvement.

Benefits of Process Analysis

Process analysis offers numerous benefits to companies and organizations:

  • Cost reduction: By identifying waste and increasing efficiency, costs can be reduced.
  • Quality improvement: Analyzing and improving processes leads to higher quality products or services.
  • Customer orientation: By focusing on customer needs and optimizing processes along the value chain, customer satisfaction can be increased.
  • Competitiveness: Companies that continuously analyze and optimize their processes are more flexible and better prepared for changes in the market.
  • Employee motivation: Involving employees in process analysis and optimization promotes motivation and understanding of the importance of processes.

Example of Process Analysis

An example of the application of process analysis is the analysis of a production process in a company. First, the individual process steps are modeled and visualized. Subsequently, metrics such as cycle time, scrap rate, or resource consumption are captured and analyzed. By identifying bottlenecks, waste, or errors, opportunities for improvement are uncovered. Possible measures for optimization may include the introduction of lean principles, the automation of process steps, or the training of employees.


Process analysis is an important part of business management and serves the systematic examination and optimization of business processes. By using various methods and techniques, the efficiency, quality, and flexibility of processes can be increased, leading to greater competitiveness and customer satisfaction. Companies that continuously analyze and optimize their processes are better equipped for changes in the market and can successfully assert themselves in the marketplace.