kreativkarussell brings to life the online presence of over 500 clients with websites, online shops, and marketing activities. For this, the digital agency uses awork as an all-in-one tool for all project-related workflows. The result: More overview and structure, seamless teamwork, and an additional almost 50 invoices (outgoing 😉) per month - nice!
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All-in-one tool for transparent project organization
Before awork, information about projects and tasks at kreativkarussell was scattered across different tools (such as GoogleDocs, emails, notes, or even pen and paper). Keeping track of nearly 20 projects and 100 retainers per month became a real challenge. The agility of the agency was increasingly limited as a result.
The kreativkarussell team recognized this early on and completely rethought their own project organization. The clear goal was to simplify existing processes, create more overview, and provide the team with an easy and intuitive solution for work and communication.
[.b-testimonial] awork is a software that we have open 24/7, and therefore the entire team needs to enjoy using it. This can only work if the technical implementation is also right. That's why usability and efficiency were major decisive factors in the selection process. [.b-testimonial]
After an extensive comparison test, awork emerged as the best solution and was introduced as the new all-in-one tool. Since then, all processes related to project management, capacity planning, time tracking, communication, analysis, and invoicing take place in one central location: transparent and organized in awork. Improving project profitability is just one of the many positive effects.
awork impresses with its high speed and flexible workflows. But it is especially the intuitive usability of awork that quickly led to high acceptance within the team - a particularly relevant factor for the agency. The increase in efficiency is evident from the company's numbers. Since the introduction of awork, the agency is generating nearly 50 more invoices per month.
[.b-testimonial] There aren't as many overdue tasks anymore, and the task turnaround time has also been reduced because awork allows us to have a better overview of everything compared to before. [.b-testimonial]
Direct communication brings more efficiency (and fun) to the team
Agile teams rely on good communication to work efficiently. This applies both internally and externally, such as with clients or freelancers.
After a kickoff event and a few simple communication rules, kreativkarussell has nearly eliminated internal email communication. Today, about 95% of written communication takes place in awork instead. This also applies to some clients who are directly involved in the processes through guest licenses in awork. As a result, tasks and agreements move forward more quickly overall.
[.b-testimonial] awork is the number 1 communication platform for us. Everything related to tasks and projects runs through awork. You can quickly involve people, ask questions, or assign tasks, and that's what makes working together in a team really enjoyable. [.b-testimonial]
The team itself describes communication with awork as easier, faster, and much closer to the project. The fun factor is also not compromised due to the direct exchange. On the client side, the feedback is equally positive: The interaction between the agency and the customer is more present, agile, and above all, more efficient.
Ta-da: a win-win situation! 🥳
[.b-testimonial] Communication among team members has definitely improved because everyone is closer to the project. With the help of notifications and assignments, there is a perfect workflow and an overview of what comes next. [.b-testimonial]
Always plan with the actual resources of the team to avoid overload and downtime
With over 30 employees now, it eventually became unclear who still has available resources at any given time, especially with the multitude of concurrent projects.
With the planner in awork, the team is prepared for all scenarios: Creative Carousel plans weeks in advance to distribute active as well as upcoming projects and tasks within the team optimally. The individual workload of each person is taken into account easily and flexibly.
Overload or downtime are now a thing of the past. Additionally, short-term responses are easily managed using the planner: Spontaneous to-dos are simply created in awork, assigned to suitable team members based on their workload, and worked on directly.
This has several advantages. Firstly, the average task processing time has decreased overall, and there are fewer overdue tasks. Secondly, it's always clear and transparent who is responsible for what and by when. A great aid for everyone involved – from project management, creative, and development to accounting and management.
[.b-testimonial] Especially in the area of forecasting and capacity planning, we have taken a huge leap forward with awork. We now have a much clearer, faster, and better view of where we currently stand in our projects and what needs to happen next. With the planner, everyone always knows what tasks are scheduled for the day, which appointments or deadlines need to be considered. As a result, awork has gained a higher significance for us than the email inbox. [.b-testimonial]
With API interface for individual solutions
Process optimization and efficiency are highly valued at Creative Carousel. To achieve this, the agency utilizes the open API of awork.
To further integrate awork into their agency's workflows, the team has already developed several solutions using the API. This has significantly minimized repetitive manual tasks.
Whether it's for internal performance evaluation, ticket creation, or automated workflows between awork and accounting, setting up the API interface has allowed awork to deliver real-time information to all desired areas.
A practical example from Creative Carousel: When a ticket reaches a specific status, all relevant information is directly transferred to the invoicing system. There, the corresponding invoice is automatically generated and sent. A smart solution!
This not only increases efficiency but also reduces error rates, as awork serves as a "single source of truth," providing a unified and centralized database.
[.b-testimonial] The API provides excellent foundations for implementing automations, such as for our invoicing tool. This was also a crucial factor for us during the selection process. [.b-testimonial]
Want to create an interface yourself? Just check out our Developer Docs.
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